Shipping policy

Shipping Policy

At Pedal the Metal, we aim to provide fast, reliable, and straightforward shipping. This policy explains how order processing, shipping methods, delivery timing, and shipping-related issues are handled.

Shipping Methods

Standard Shipping

We offer free standard shipping to most addresses worldwide.

Expedited Shipping

Expedited shipping may be available for an additional charge. Pricing and availability depend on the items ordered and the delivery destination.

Expedited orders are given priority processing, which means they are moved ahead of standard orders in the processing queue. Expedited shipping does not guarantee same-day, next-day, or 24-hour order processing unless explicitly stated at checkout.

Order Processing

Most orders are processed within 5–10 business days. Processing time does not include weekends or public holidays.

Orders are generally processed in the order received, but expedited orders are prioritized ahead of standard orders in the processing queue.

Processing times are estimates and are not guaranteed.

Delivery Timeframes

After an order ships, most deliveries arrive within 7–14 business days, depending on the destination.

Delivery timeframes are estimates only and are not guaranteed. Shipping carriers, weather, customs processing, and other external factors may affect delivery timing.

International Shipping

We offer international shipping to select countries.

For international orders:

  • Shipping costs and delivery timelines vary by destination and order details

  • Customers are responsible for any customs fees, import duties, taxes, or tariffs charged by their country

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes:

  • A tracking number

  • A link to track your package online

Shipping Restrictions

Some items may have shipping restrictions due to size, weight, destination limits, or legal restrictions. Any product-specific shipping restrictions will be noted on the relevant product page.

Lost, Damaged, or Delayed Shipments

If your order is lost in transit, arrives damaged, or there is another delivery issue, please contact us at rideon@pedalthemetal.com as soon as possible.

To help us investigate and assist effectively:

  • All shipping and delivery issues must be reported within 45 days of the order date

  • We may be unable to investigate or offer a resolution after that period due to shipping carrier data limitations

If your order arrives damaged, please keep the original packaging, as it may be required for inspection by the shipping carrier.

Contact Us

If you have any questions about your order or this shipping policy, contact us at rideon@pedalthemetal.com.

We’re here to help make your Pedal the Metal experience as smooth as your next ride.